In this guide · 4 sections
The short answer
Your Goexch bet history is the evidence you send when something looks wrong, whether that's a missing stake, a void or an unpaid settlement. This guide explains how to use that record to give support a clear case. The separate bet history guide shows where the menu is.
AI overview
Key takeaways
- Screenshot each bet slip when you confirm it.
- Filter sports and casino separately.
- Yes.
How do you make history useful before you need it?
Screenshot each bet slip when you confirm it. History rows are short, and a session bet can look a lot like a casino round in a list sorted by date. Your screenshot shows the full market name and price.
What should you do when a row doesn't match your memory?
- Filter sports and casino separately.
- Match the stake and time, remembering a second device can lag by a minute.
- A void means a rule applied to that market. Read the betting rules before assuming a win was taken away.
- If a row is missing, send your Goexch ID, the original screenshot and the time to support.
Withdrawals wait while bets are open, and your history shows whether a market is still live. Check it before reporting a stuck payout.
Is history the same on phone and desktop?
Yes. Both use the same ID, so refresh both after a settlement. If you're unsure where the menu is, the guide on checking bet history walks through it.
Questions
Frequently asked questions
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