01Our approach
We want betting on Goexch to stay fun. Treat it as entertainment you pay for, the same way you would a cinema ticket, and never as a way to make money.
If betting stops being fun or starts to affect your daily life, talk to us. Our support team is trained to help players who want to cut back or stop.
02Tools you can use
- Deposit limits
- Set a daily, weekly or monthly cap on how much you can deposit.
- Cool-off period
- Pause your account for a short break, then come back when it ends.
- Self-exclusion
- Block your own access for a set period or permanently. You can't bet or deposit while it is in place.
- Session reminders
- Get a reminder of how long you have been active while you play.
03How to set a limit or take a break
Message your account manager on WhatsApp from your registered number. Say which tool you want and, for a limit or a break, the amount or the length of time. They apply it to your ID straight away.
Support is open 24/7, so you can ask at any hour. You never need to give a reason.
04Signs betting is becoming a problem
Take a break and talk to someone if any of these sound familiar:
- Chasing losses
- Placing more bets to win back money you have lost.
- Borrowing to bet
- Using loans, credit or money from friends and family.
- Going over budget
- Spending more money or time than you planned to, again and again.
- Hiding it
- Keeping your betting secret from the people close to you.
- Daily life suffers
- Betting affects your sleep, your work, your studies or your relationships.
05Keep betting within a budget
Decide how much you can afford to lose before you start, and stop when it's gone. Never bet with borrowed money or money meant for rent, bills or food.
A deposit limit holds you to that budget. If you want help working one out, ask your account manager.
06Age verification
Goexch is only for adults aged 18 and over. We check your age when we create your ID, and we close any account we find belongs to someone younger.
07Helping a friend or family member
If you are worried about how someone close to you bets, talk to them calmly and without blame. Encourage them to set a limit or self-exclude, or to contact our support team. The services in the next section also help family members.
08Where to get help
- Goexch support
- Message us on WhatsApp at any hour to set a limit, take a break or self-exclude.
- Tele MANAS
- The Government of India's free mental health helpline. Call 14416 or 1-800-891-4416, 24 hours a day.
- Gamblers Anonymous
- Free peer support groups for people who want to stop gambling, at gamblersanonymous.org.