Goexch
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Policy hub

Goexch policies

Our privacy, KYC, refund, betting and responsible gaming policies on one page. Each one is summarised in plain English below, with a link to the full text.

Browse the policies Ask about a clause

Policy directory

Which policies apply to your Goexch ID?

Eight policies cover your account. Read the summary, then open the full text.

Our approach

How does Goexch write and apply its policies?

The same six commitments sit behind every policy on this page.

Written in plain English

We keep legal jargon out. If a clause still reads badly, message support and someone will walk you through it.

Only the data we need

We collect what it takes to run your account and use it for that. You can ask for a copy or ask us to delete it.

Settled on official results

Every market settles against the official result of the event, and the void rules for abandoned events are published.

People review flagged accounts

Unusual activity starts a check by our team. Someone looks at the account before any block stays in place.

Verification before payouts

KYC on your first withdrawal protects your balance. After that, withdrawals go to the bank account you verified.

A clear way to appeal

Disagree with a decision on your account or a bet? Write to support within 30 days and we will review it.

Appeals

How do you appeal a decision?

You have 30 days from the decision to ask for a review. It covers bet settlement, account blocks, KYC outcomes and refund requests.

Contact support
  1. 1

    Message support

    Send your Goexch ID and say which decision you want reviewed. WhatsApp support is open 24/7.

  2. 2

    Add the details

    Include the bet ID or payment reference, the date and a screenshot if you have one.

  3. 3

    Get a reply

    Our team checks the decision against the relevant policy and tells you the outcome and the reason for it.

Questions

Frequently asked questions

Short answers to what players ask us most. The full FAQ covers payments, bonuses and account issues.

Still have a question?

Support is online 24/7

Message us on WhatsApp or live chat, in English or Hindi.

Ask support

Are Goexch policies binding?

Yes. When you open a Goexch ID you accept these policies. Rules on online betting differ from state to state in India, so check the law where you live before you play.

How often are the policies updated?

We review each policy at least once a year, and again whenever a change in the law or in how we operate affects players.

Can I appeal a decision on my account?

Yes. Write to support within 30 days of the decision with your Goexch ID and any bet ID or payment reference. Our team will review it and explain the outcome.

Why does Goexch need KYC before I withdraw?

Checking your identity before the first withdrawal stops anyone else from cashing out your balance. It also lets us send the money to a bank account in your name.

Where can I read every Goexch policy?

All of them are linked on this page and in the footer of every Goexch page. You can also ask for any policy on WhatsApp.

Related reading

Get started

Ready to open your Goexch ID?

Message our team on WhatsApp and we will set up your ID. Read the policies that matter most before your first deposit.

18+ only. Betting involves financial risk, so only play with money you can afford to lose. Responsible gaming