Help centre
Goexch support, 24/7
Goexch support is open 24/7 on WhatsApp, in English and Hindi. Pick your problem below to see the fix and exactly what to send, so a person can sort it out on the first message.
Help topics
What do you need help with?
Each guide covers the usual causes and the fix. Many problems are solved before you need to message us.
- Deposit not showingPayment left your bank but the balance hasn't changed.
- Withdrawal delayedA payout is pending, rejected or taking longer than usual.
- Can't log inWrong password, expired session or a forgotten ID.
- Account blockedA security lock, a rules review or a self-exclusion.
- Bonus missingAn offer wasn't credited or wagering is holding a withdrawal.
- KYC questionsWhat we check before your first withdrawal and why.
- Bet settled wronglyHow markets settle and how to raise a dispute.
- Limits and breaksDeposit limits, cool-off periods and self-exclusion.
Before you message
What should I send support?
The right details in your first message mean nobody has to ask twice.
- Every message
- Your Goexch ID and a one-line description of the problem
- Deposit or refund
- The UTR from your bank or UPI app and a payment screenshot
- Withdrawal
- A screenshot of the request and the account it should go to
- Login or blocked account
- A screenshot of the error, sent from your registered number
- Bonus
- The offer name and the UTR of the deposit it should apply to
- Bet settlement
- The market, the time you placed the bet and your stake
Time limits
How long does Goexch support take?
The times that matter, from a first reply to the deadline for an appeal.
24/7
Support hours
Every day, in English and Hindi.
5 min
Typical reply
Most WhatsApp chats get a reply within 5 minutes.
2 hrs
Deposit check
A manual check on a missing deposit starts within 2 hours.
7 days
Bet disputes
Raise a settlement question within 7 days of settlement.
30 days
Appeals
Ask for a decision to be reviewed again within 30 days.
Stay safe
How do I know it's really Goexch?
Fake support accounts copy our name and logo. Real support never needs your codes and never asks you to pay a fee.
Never
- Share your password, UPI PIN or an OTP, even with support
- Trust a number that contacts you first claiming to be Goexch
- Pay a fee to release a withdrawal, a bonus or a blocked account
- Pay into account details or QR codes sent to you in a chat
Always
- Use only the support channels listed on this site
- Message from the mobile number registered to your ID
- Deposit and withdraw through the Wallet in your account
- Report anything suspicious to support straight away
Questions
Frequently asked questions
Short answers to what players ask us most. The full FAQ covers payments, bonuses and account issues.
Still have a question?
Support is online 24/7
Message us on WhatsApp or live chat, in English or Hindi.
Ask supportHow do I contact Goexch support?
Is Goexch support available 24/7?
What should I send so my problem gets fixed quickly?
My deposit hasn't been credited. What do I do?
How do I dispute how a bet was settled?
How do I know I'm talking to real Goexch support?
Still need a hand?
Message us with your Goexch ID and a screenshot. Someone is there at any hour.
Quick fixes
Try these first
These guides solve the most common problems without waiting for a reply.
18+ only. Betting involves financial risk, so only play with money you can afford to lose. Responsible gaming