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Bonus help

Goexch bonus not credited?

A missing Goexch bonus usually means the offer wasn't chosen before you deposited, the deposit didn't qualify or the offer had expired. If the bonus is there but you can't withdraw, its wagering probably isn't finished yet. Here's how to tell which it is and what to do.

Find the cause Ask support

How it works

How does a Goexch bonus work?

Every offer follows these four stages. A problem at any one of them stops the next.

  1. Stage 1

    Choose the offer

    Read the terms and opt in before you pay. Each offer shows its wagering requirement up front.

  2. Stage 2

    Make a qualifying deposit

    Deposit through the Wallet in a way that meets the offer's terms.

  3. Stage 3

    Bonus credited

    Once the deposit lands, the bonus is added to your account.

  4. Stage 4

    Finish the wagering

    Place bets until you've met the playthrough. Then the bonus money can be withdrawn.

Common causes

Why hasn't my Goexch bonus been credited?

Find the one that matches what happened. Each card says what to do next.

You didn't opt in first

Most offers have to be chosen before the deposit. A deposit made without opting in won't pick up the bonus on its own.

The deposit didn't qualify

Check the offer's terms for the amount or payment method it needs. A deposit that falls short doesn't trigger it.

The offer had expired

Festival and limited-time promotions end on a set date. Deposits after that date don't count.

Your deposit is still pending

The bonus follows the deposit. If the money hasn't reached your balance yet, sort that first.

Deposit issues

It's already been claimed

Welcome offers are one per person. Each player can hold one verified ID, and duplicate accounts are suspended.

Terms

Your referral hasn't qualified

Referral rewards are paid when your friend makes a qualifying deposit, not when they sign up.

Referral program

Wagering

What is a wagering requirement?

A wagering requirement, also called playthrough, is the total amount you have to bet before bonus money can be withdrawn. Every Goexch offer shows its requirement before you opt in, so you know the target before you start.

If your bonus is in your account but a withdrawal is held, unfinished wagering is the likely reason. Support can tell you how much is left.

Withdrawal delays
Worked example
Bonus
₹1,000
Wagering requirement
5×
Total to bet before withdrawing
₹5,000

These numbers are only an illustration. Your offer's terms set the real amount and requirement.

Getting help

What should I send support about a missing bonus?

With these four things, support can check the offer against your deposit straight away. Support is open 24/7.

Message support
  • Your Goexch ID
  • The name of the offer you chose
  • The deposit's UTR from your bank or UPI app
  • A screenshot of the deposit or the offer page

Stay safe

Is someone asking you to pay to unlock a bonus?

That's a scam. A real bonus never costs a fee to release, and no one at Goexch needs your codes to credit one.

Never

  • Pay anyone a fee to "unlock" or "release" a bonus
  • Share your password, UPI PIN or an OTP to get a bonus credited
  • Open a second ID to claim an offer again. Duplicate accounts are suspended
  • Deposit more than you planned just to reach a bonus

Always

  • Read the offer's terms before you opt in
  • Opt in before you deposit
  • Keep the UTR until the bonus shows
  • Use only the support channels listed on this site

Questions

Frequently asked questions

Short answers to what players ask us most. The full FAQ covers payments, bonuses and account issues.

Still have a question?

Support is online 24/7

Message us on WhatsApp or live chat, in English or Hindi.

Ask support

Why hasn't my Goexch bonus been credited?

The usual reasons are that you didn't opt in before depositing, the deposit didn't meet the offer's terms, the offer had expired or the deposit is still pending. Send support your Goexch ID, the offer name and the deposit's UTR and they'll check which one it is.

What is a wagering requirement?

It's the total amount you need to bet before bonus money can be withdrawn. Every Goexch offer shows its wagering requirement before you opt in.

Why can't I withdraw my bonus?

The wagering on the bonus probably isn't finished. Ask support how much playthrough is left, or check the offer's terms.

Can I get a bonus added after I've already deposited?

Most offers need you to opt in before the deposit. Ask support with your Goexch ID and the deposit's UTR, and they'll tell you whether that deposit can still count.

Can I claim the welcome bonus on a second account?

No. Each person can hold one verified ID. Using extra accounts to claim an offer again counts as bonus abuse, and duplicate accounts are suspended.

I don't agree with a bonus decision. What can I do?

Write to support within 30 days and ask for a review. Include your Goexch ID and the details of the offer.

Related reading

Still missing?

Let support check the offer

Send your Goexch ID, the offer name and the deposit's UTR. Support will match the deposit to the offer and tell you what happened.

18+ only. Betting involves financial risk, so only play with money you can afford to lose. Responsible gaming