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Deposit help

Goexch deposit not showing?

Most Goexch deposits show in your balance within a few minutes. If yours hasn't, the cause is usually a bank delay, a payment still pending in your UPI app or a wrong reference. Send support your UTR and a screenshot, and a manual check starts within 2 hours.

Start the checks Report a deposit

Timing

How long does a Goexch deposit take?

What normally happens, and how long each stage takes if a deposit goes missing.

  1. A few minutes

    Normal deposit

    Most UPI and bank deposits through the Wallet reach your balance in this time.

  2. Within 2 hours

    Manual check starts

    Once you report a missing deposit, support starts tracing the payment by hand.

  3. 2 to 4 hours

    Balance corrected

    Most missing deposits are credited to your balance in this window.

  4. 2 to 3 working days

    Bank reversal

    If the payment has to go back to you, timing depends on your bank or payment provider.

Step by step

What should I check if my deposit isn't showing?

Go through these in order. By the last step you'll have everything support needs to trace the payment.

  1. Step 1: Confirm the money left your account

    Open your bank or UPI app. If the payment shows as failed, nothing was taken and you can try again.

  2. Step 2: Find the UTR

    The UTR, or transaction reference, is in the payment details of your UPI app or bank statement. Support needs it to trace the deposit.

  3. Step 3: Check how you paid

    Deposits should go through the Wallet in your Goexch account, from a bank or UPI account in your own name.

  4. Step 4: Refresh and give it a few minutes

    Log out and back in to reload your balance. Bank delays are common at busy times, such as during big matches.

  5. Step 5: Send it to support

    Share your Goexch ID, the UTR and a screenshot of the payment. Support is open 24/7.

Common problems

Why is my Goexch deposit missing?

Find the situation that matches yours. Each card says what's happening and what to do.

Money debited, balance unchanged

Usually a delay between your bank and ours. Send the UTR to support and a manual check starts within 2 hours.

Payment stuck on pending

Your UPI app hasn't confirmed it yet. Don't pay again. Most pending payments either complete or reverse on their own.

Paid twice by mistake

Report both UTRs. Once we've verified them, the extra payment is refunded.

Refund policy

Wrong or outdated payment details

Payments outside the Wallet, or to old details, can't be matched automatically. Send the UTR and support will trace it.

Paid from someone else's account

Deposits must come from an account in your name. Support will need to review the payment before it can be credited or refunded.

KYC policy

Deposit arrived, bonus didn't

Some offers have to be chosen before you deposit. Check the offer terms or ask support.

Bonus issues

Pay safely

How do I make sure my deposit is safe?

Scammers send fake payment details and push people to pay fast. A real Goexch deposit always starts from the Wallet in your own account.

Never

  • Share your UPI PIN or an OTP with anyone, including someone who says they're from Goexch
  • Pay into account details or QR codes sent to you in a chat
  • Pay again while the first payment is still pending
  • Let anyone rush you with a countdown or a "last chance" offer

Always

  • Deposit through the Wallet in your Goexch account
  • Pay from a bank or UPI account in your own name
  • Keep the UTR and a screenshot until the money shows
  • Use only the support channels listed on this site

Questions

Frequently asked questions

Short answers to what players ask us most. The full FAQ covers payments, bonuses and account issues.

Still have a question?

Support is online 24/7

Message us on WhatsApp or live chat, in English or Hindi.

Ask support

How long should I wait before reporting a missing deposit?

Most UPI and bank deposits through the Wallet show within a few minutes. If yours hasn't arrived after that, report it to support with the UTR and a screenshot, and a manual check starts within 2 hours.

Money left my bank but my Goexch balance didn't change. What do I do?

Send support your Goexch ID, the UTR from your bank or UPI app and a screenshot of the payment. They trace it by hand, then credit your balance or refund the payment. Most fixes take 2 to 4 hours.

Where do I find my UTR number?

Open the payment in your UPI app or bank statement. The UTR, sometimes called the transaction reference or UPI reference number, is listed in the payment details.

Why is a deposit from a family member's account on hold?

Deposits and withdrawals have to use a bank or UPI account in your own name. A payment from anyone else's account, even a relative's, is held for review. Contact support to sort it out.

How long does a deposit refund take?

A refund through your bank can take 2 to 3 working days, depending on your bank or payment provider.

Is there a deposit limit?

Limits depend on the payment method and are shown in the Wallet for each one. You can also set your own deposit limit to stay within a budget.

Related reading

Still missing?

Send us the UTR

Share your Goexch ID, the UTR and a screenshot with support. A manual check starts within 2 hours of your report.

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