Safety guide

Is Goexch safe?

How Goexch protects your account, your deposits and your data, what you can do to keep your ID safe, and where to get help if something goes wrong.

See our safeguards Report a problem

Account protection

How does Goexch protect your account?

Six safeguards, each linked to the page where we explain it in full.

Locks after failed logins

Several wrong passwords in a row lock the account for a while, so nobody can keep guessing their way in.

Suspicious activity checks

Unusual activity on an account triggers a check, which can lead to a temporary block.

Account blocked

Identity check before resets

Support only resets a password after confirming it's really you asking.

KYC before your first payout

We verify your identity before a first withdrawal so nobody else can cash out your balance.

KYC policy

Only the data we need

We collect the account details and activity needed to run the service. You can ask support for a copy of your data or ask us to delete it.

Refunds for payment errors

Duplicate or failed deposits are reviewed and refunded once we've verified the payment.

Refund policy

Shared responsibility

What we do, and what you can do

Your side matters as much as ours. No safeguard helps once a password or OTP has been shared.

What Goexch does

Lock accounts after repeated failed logins
Check accounts that show unusual activity
Confirm your identity before resetting a password
Run KYC before your first withdrawal
Keep support open 24/7 if you need to report something

What you can do

Keep your ID and password to yourself
Never share an OTP, in any chat, with anyone
Only deposit through the Wallet in your account
Log out when you use a shared phone or computer
Set a deposit limit if you want one

Responsible play

Safety also means staying in control

Ask support for any of these at any time. Goexch is only for adults aged 18 and over.

Responsible gaming

Deposit limits
Cap how much you can add in a set period.
Cool-off periods
Take a short break from your account.
Self-exclusion
Close access for a longer stretch of time.

Help

What should you do if something goes wrong?

Find your situation below. Support is open 24/7 whichever one it is.

Questions

Frequently asked questions

Short answers to what players ask us most. The full FAQ covers payments, bonuses and account issues.

Still have a question?

Support is online 24/7

Message us on WhatsApp or live chat, in English or Hindi.

Ask support

Is my money safe with Goexch?

Deposits go into the Wallet in your account, and withdrawals go to your bank after a KYC check on the first one. Duplicate or failed deposits are refunded once we've verified them. Betting itself carries financial risk, so only deposit money you can afford to lose.

How does Goexch stop someone getting into my account?

Repeated failed logins lock the account for a while, unusual activity is checked, and support only resets a password after confirming your identity. You can help by keeping your password and OTPs private.

Is it safe to talk to Goexch on WhatsApp?

WhatsApp chats are end-to-end encrypted. Only use the support channels listed on this site, and never share your password or an OTP in any chat, including with us.

What data does Goexch keep about me?

The account details and activity needed to run the service. You can ask support for a copy of your data or ask us to delete it.

What should I do if I think my account has been accessed?

Contact support straight away. We'll verify that it's you and reset your password.

Your account

Keep your account locked down

Know what we store, why we verify and what to do if something looks wrong.

18+ only. Betting involves financial risk, so only play with money you can afford to lose. Responsible gaming