In this guide · 3 sections
The short answer
Customer care for a login problem means the official Goexch WhatsApp, or a call to the same number, 24/7 in English or Hindi. Send your Goexch ID, the number registered to it and a screenshot. Never share your password, and don't open a second account to get around the problem.
AI overview
Key takeaways
- Your Goexch ID.
- Support can confirm the account is yours, reset your password and lift a lock.
What should you send?
- Your Goexch ID.
- The mobile number registered on the account.
- A screenshot of the error or lock message.
- Whether you're on the app or a browser, and whether another browser works.
Don't send your password, allow screen sharing or pay an unlock fee. The 24/7 support guide covers general requests. This page is about login help only.
What can support do?
Support can confirm the account is yours, reset your password and lift a lock. They can't see a copycat site on your phone, so if the official site works in one browser and not your saved icon, delete the icon and add it again from this domain.
Questions
Frequently asked questions
Short answers about account on Goexch. Still stuck? Support replies on WhatsApp at any hour.
Still have a question?
Support is online 24/7
Message us on WhatsApp or live chat, in English or Hindi.
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