In this guide · 4 sections
The short answer
Verification usually first comes up on a Goexch ID with an IPL withdrawal. Support needs your ID, your mobile number and proof of identity that matches the name on your bank or UPI account. Putting this off is the most common reason a first payout sits waiting.
AI overview
Key takeaways
- Entering the code when you opened your ID only confirmed your mobile number.
- Using a friend's UPI just once after a big match, which causes a name mismatch and a rejected payout.
- Support confirms when your ID is verified and your withdrawal moves on.
How is number verification different from KYC?
Entering the code when you opened your ID only confirmed your mobile number. KYC is a separate identity check that happens before your first withdrawal. The KYC policy page explains the general rules, and support tells you exactly which documents to send.
What goes wrong during the IPL?
- Using a friend's UPI just once after a big match, which causes a name mismatch and a rejected payout.
- Buying an ID in March that carries someone else's PAN, then finding out in IPL final week.
- Refusing KYC and opening a second ID, which can get both locked.
Send clear photos from the WhatsApp chat linked to your ID, because blurry PAN cards get rejected. Never share your password to speed things up. Nobody at Goexch needs it.
What happens after you submit?
Support confirms when your ID is verified and your withdrawal moves on. Depositing more won't let you skip KYC. The account verification guide covers the same steps in general terms.
Questions
Frequently asked questions
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