The name doesn't match
Deposits and payouts have to use a bank or UPI account in the same name as your Goexch ID. A payout to another name is held until you add one that matches.
Limits
The deposit and withdrawal limits on your Goexch ID: where to find the minimum and maximum, how your bank's UPI cap fits in, why a payment gets held and how to set a limit of your own.
Three kinds of limit
A payment has to fit all three. If one blocks it, the cards below tell you where to look.
Each deposit and withdrawal method has a minimum and a maximum. You see them in the Wallet when you choose Deposit or Withdraw, before you enter an amount.
Your bank or UPI app sets its own daily cap. This is often the first limit people hit, and Goexch can't change it.
A daily, weekly or monthly deposit limit that you choose. Your account manager sets it up on WhatsApp.
Set a limitYour bank
Many banks cap UPI transfers at around ₹1 lakh a day. Some set a lower cap for the first days after you register UPI or add a new payee. If your UPI app declines a deposit that's within the Goexch limits, your bank's cap is the likely reason.
Held payments
A held payment is usually one of these, and each has a quick fix.
Deposits and payouts have to use a bank or UPI account in the same name as your Goexch ID. A payout to another name is held until you add one that matches.
Your first payout waits for a one-time KYC check. Later withdrawals skip it.
KYC policyA payment made outside the Wallet, or one with no UTR, can't be matched to your ID automatically. Send support the UTR and a screenshot so they can trace it.
Deposit issuesA wrong account number, IFSC code or UPI ID makes a payout fail. Check each one against your passbook or bank app.
If you took a bonus, you may need to meet its playthrough before you can withdraw.
Bonus issuesSide by side
| Limit | Deposit | Withdrawal |
|---|---|---|
| Minimum and maximum | Shown in the Wallet for each method | Shown in the Wallet |
| Methods | UPI, or bank transfer for larger amounts | Bank account or UPI ID |
| Account name | Must be your own | Must be your own |
| Usual time | A few minutes | A few hours |
| KYC | Not needed | One-time check before your first payout |
| Your own limit | Daily, weekly or monthly, set on WhatsApp | Not needed |
Step-by-step guides: how to deposit and how to withdraw.
Stay in control
Message your account manager on WhatsApp with the amount and whether it's daily, weekly or monthly. You can lower a limit at any time. If you want to raise one, give it a day or two before you ask. For a longer break, ask for a cool-off or self-exclusion.
Questions
Short answers to what players ask us most. The full FAQ covers payments, bonuses and account issues.
Still have a question?
Support is online 24/7
Message us on WhatsApp or live chat, in English or Hindi.
Ask supportGet help
Need a higher limit?
Planning a large deposit or withdrawal? Message the official number with your Goexch ID before you pay or submit. Someone answers at any hour, in English or Hindi.
+91 82949 24767
WhatsApp and calls · 24/7 · English and Hindi
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Next steps
Check the limits in the Wallet, use an account in your own name and keep the UTR for every deposit.
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